Aqua Best UAE (“we”, “our”, “us”) operates the website https://aquabestuae.com. We are committed to protecting your privacy, personal data, and online safety in accordance with applicable UAE laws and best practices. Privacy Policy

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal Information

When you contact us through forms, WhatsApp, phone calls, or email, we may collect:

• Full name

• Phone number

• Email address

• Company name

• Location

• Any information you voluntarily provide

Non-Personal Information

We may automatically collect:

• IP address

• Browser type and device information

• Pages visited and time spent on the website

• Referring URLs

2. How We Use Your Information

We use your information to:

• Respond to inquiries and quotation requests

• Provide water filtration products and services

• Communicate with customers via phone, email, or WhatsApp

• Improve website performance and user experience

• Monitor traffic and marketing effectiveness

• Comply with legal and regulatory obligations

3. Cookies

Our website uses cookies to improve functionality and analyze visitor behavior. You may disable cookies through your browser settings; however, some features of the website may not work correctly.

4. Sharing of Information

We do not sell, rent, or trade your personal data.

Information may be shared only with:

• Authorized internal staff

• Trusted service providers (hosting, analytics, email systems)

• Legal authorities when required by UAE law

All parties are required to maintain confidentiality.

5. Data Security

We implement reasonable technical and organizational security measures to protect your data against unauthorized access, misuse, alteration, or disclosure. However, no online system is completely secure.

6. Online Scam, Fraud & Banking Safety (UAE)

Due to increasing cases of online fraud, phishing emails, and impersonation attempts in the UAE, customers are advised to remain vigilant.

Important Safety Notice

Aqua Best UAE:

• Never asks for OTPs, PINs, or online banking passwords

• Never requests payments to unknown or personal bank accounts

• Never sends invoices from free email services

• Never pressures customers for urgent or immediate payments

All official communication is conducted only via:

• Website: https://aquabestuae.com

• Official Phone / WhatsApp: +971 52 992 0566

• Official email addresses using @aquabestuae.com

Customer Responsibility

Customers are responsible for:

• Verifying payment details before transferring funds

• Confirming invoices through official contact channels

• Avoiding suspicious links, attachments, or payment requests

Aqua Best UAE shall not be liable for any loss resulting from:

• Payments made to unauthorized accounts

• Responses to fake emails, calls, or messages

• Disclosure of OTPs or confidential banking information

7. Third-Party Links

Our website may contain links to third-party websites or social media platforms. We are not responsible for their privacy practices or content.

8. Your Rights

You may request to:

• Access your personal data

• Correct or delete your information

• Withdraw consent for marketing communications

Requests can be made using the contact details below.

9. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. Any changes will be published on this page with a revised date.

11. Contact Information

For questions regarding this Privacy Policy or to verify communications or payments, contact us directly:

Aqua Best Water Treatment Equipment Trading LLC

Headquarters (HQ) | Dubai, United Arab Emirates 

Website: https://aquabestuae.com
Phone / WhatsApp: +971 52 992 0566
Email: info@aquabestuae.com