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Privacy Policy
How we collect, use and protect your information, and how to stay safe from online fraud.
Last updated: January 2026
Aqua Best UAE (“we”, “our”, “us”) runs the website https://aquabestuae.com. We are committed to protecting your privacy, personal data and online safety, in line with applicable UAE laws and good practice. By using our website, you agree to this Privacy Policy.
1. Information We Collect
Personal information
When you contact us through forms, WhatsApp, phone calls or email, we may collect:
- Full name
- Phone number
- Email address
- Company name
- Location
- Any information you choose to share with us
Non-personal information
We may automatically collect:
- IP address
- Browser type and device information
- Pages visited and time spent on the website
- Referring URLs
2. How We Use Your Information
We use your information to:
- Respond to enquiries and quotation requests
- Provide water filtration products and services
- Communicate with customers by phone, email or WhatsApp
- Improve website performance and user experience
- Monitor traffic and marketing effectiveness
- Comply with legal and regulatory obligations
5. Data Security
We use reasonable technical and organisational measures to protect your data from unauthorised access, misuse, alteration or disclosure. No online system is completely secure, though.
6. Online Scam, Fraud and Banking Safety (UAE)
Online fraud, phishing emails and impersonation attempts are on the rise in the UAE, so please stay alert.
Important safety notice
Aqua Best UAE:
- Never asks for OTPs, PINs or online banking passwords
- Never asks you to pay into unknown or personal bank accounts
- Never sends invoices from free email services
- Never pressures customers for urgent or immediate payments
All official communication comes only from:
- Website: https://aquabestuae.com
- Official phone / WhatsApp: +971 52 992 0566
- Official email addresses ending in @aquabestuae.com
Customer responsibility
Customers are responsible for:
- Checking payment details before transferring funds
- Confirming invoices through our official contact channels
- Avoiding suspicious links, attachments or payment requests
Aqua Best UAE is not liable for any loss resulting from:
- Payments made to unauthorised accounts
- Replies to fake emails, calls or messages
- Sharing OTPs or confidential banking information
7. Third-Party Links
Our website may link to third-party websites or social media platforms. We are not responsible for their privacy practices or content.
8. Your Rights
You may ask us to:
- Give you access to your personal data
- Correct or delete your information
- Stop marketing messages (withdraw consent)
You can make a request using the contact details below.
9. Children’s Privacy
Our services are not meant for children under 13. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new date.
11. Contact Information
For questions about this Privacy Policy, or to check a message or payment request, contact us directly:
Aqua Best Water Treatment Equipment Trading LLCHeadquarters (HQ), Dubai, United Arab EmiratesWebsite: https://aquabestuae.com
Phone / WhatsApp: +971 52 992 0566
Email: info@aquabestuae.com
Have a question?
Give us a call, we are happy to help.
Privacy questions
Do you sell my personal data?
No. We do not sell, rent or trade your personal data. It is shared only with our own staff, trusted service providers such as hosting, analytics and email, and legal authorities when UAE law requires it.
What information do you collect when I contact you?
Your name, phone number, email address, company name and location, plus anything else you choose to tell us. We also collect basic visit data such as IP address, browser and pages viewed.
How do I ask for my data to be corrected or deleted?
Message or call us on +971 52 992 0566, or email info@aquabestuae.com. You can also ask for access to your data or stop marketing messages.
How can I tell if a payment request is really from Aqua Best?
We never ask for OTPs, PINs or banking passwords, and we never send invoices from free email services. If in doubt, confirm the invoice by calling or messaging our official number before you pay.
Can I turn cookies off?
Yes, in your browser settings. Some parts of the website may not work properly without them.
Which areas do you cover?
We supply, install and service water treatment systems across the UAE, including Dubai, Sharjah, Abu Dhabi, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain and Al Ain.
Customer service: Monday to Saturday, 8am to 7pm
GST
Sales: Mon to Fri 8am to 7pm, Saturday 9am to 5pm GST